Home Care Scheduling Coordinator

Scheduling & Service Coordinator (Home Care – Experience Required)
This is not an entry-level position. Applicants must have 2+ years of experience in scheduling, care coordination, or staffing in healthcare, home care, or senior services.

Join Our Mission to Serve Seniors with Heart and Excellence
Are you ready for a role that combines fast-paced coordination with meaningful impact? At Home Instead, we’re seeking an experienced Scheduling & Service Coordinator to lead care logistics and support the people behind every shift—our amazing caregivers and clients.

This is a leadership-level position where strong communication, critical thinking, and service-driven operations make all the difference.

What You’ll Do

• Coordinating daily schedules, shift coverage, and open shifts

• Matching caregivers with clients based on skill, personality, and logistics

• Communicating schedule changes and updates professionally

• Supporting client retention and service satisfaction

• Documenting all activity and client/caregiver communications in our software (WellSky)

• Working with the recruitment and retention team to support hiring and onboarding

• Managing service recovery and escalation needs calmly and effectively

? You’re a Great Fit If You:

• Have 2+ years of experience in scheduling, staffing, care coordination, or operations in home care, healthcare, or senior services

• Thrive in a fast-paced environment with multiple moving parts

• Can multitask under pressure—handling caregiver call-offs, client needs, and shift changes with grace

• Are a clear, confident communicator with caregivers, clients, and families

• Can solve problems on the fly and don’t let tasks fall through the cracks

• Are detail-oriented and proactive, with strong follow-through

• Know or can quickly learn systems like WellSky, Outlook, Salesforce, or Microsoft Office

• Want a career that blends purpose, leadership, and operations—not just a job

Our Culture

You’ll be part of a collaborative, mission-driven team that supports one another and believes in the power of compassionate care. We don’t just fill shifts—we build relationships and trust. Our team celebrates wins together and shows up for each other when things get tough.

How to Apply

Please apply only if you meet the minimum experience requirements and are ready to bring your energy, organization, and passion for seniors to a leadership role. Be prepared to share your “why”—what drives you to do this work.