Meet Our Team

Caitlyn joined the Home Instead family in 2010 as an Administrative Assistance in New Hampshire, where she spent ten years learning all aspects of the business, culminating in her appointment as the Executive Director. She is forever grateful for the opportunity to learn the business and see the direct impact our services have on families. This opportunity cemented her decision to become a Franchise Owner. On October 1, 2019, Caitlyn became the Franchise Owner of Home Instead offices covering the North Shore and Essex County in the Commonwealth of Massachusetts. She and her team reap the satisfaction of helping to improve the lives of clients and their families.

Prior to joining the Home Instead network, Caitlyn worked for a family law attorney while attending the University of New Hampshire, where she received her Bachelor of Arts degree.

In her free time, she enjoys traveling the world and exploring new places. She lives with her 2 fur babies – 1 dog and 1 cat – in the area where she grew up.

[email protected]

Yahaira joined our team in July 2021 as our Client Service Manager after years in the industry. She is responsible for coordinating our client and employee schedules, creating and maintaining relationships within the community and supporting our field staff.  Prior to joining our team, she worked for other home care providers in the area to help support families who need care and employ individuals who excel at providing the care needed. 

Yahaira attended Northern Essex Community College and participated in the Medical Assistance & Phlebotomy program.  She started in the home care industry as a Personal Care Assistant and then transitioned into the office as a scheduler.  She continued her professional growth in the industry working her way up to a manager.   

When you meet Yahaira you will quickly learn that she strongly believes that home care provides individuals a better quality of life rather than a nursing home.  

When Yahaira isn’t working she enjoys spending time with her family (her kids Zeek & Yari) and taking family trips to Florida.  She loves to dance Bachata, and her favorite color is yellow.

To contact Yahaira, you can call her at 978-725-5995 or email her at [email protected]

Ashley has been working with Home Instead since November 2021. She has over 10 years of healthcare experience, most recently spending six years as a Patient Care Technician and Unit Coordinator at a local hospital.
Ashley knows what it takes to provide exceptional care, and she is proud to be bringing that experience into her new role. Ashley strives to achieve an optimal experience for both clients and Caregivers by scheduling the best matches based on several criteria.

In February 2023, Ashley transitioned into her new role of Client Care Coordinator which is attributed to her hard work and dedication to our clients in the community.

In her free time, she loves spending time with her family and friends, as well as the most spoiled cat ever, Weezy. She also enjoys going to the gym, crafting and discovering new restaurants with her fiancé, Jon.

[email protected]

Emily joined our team in September 2022 as the Recruitment Coordinator. Emily previously worked for the Home Instead franchise office in Ellicott City, MD as the Development and Outreach Coordinator, while obtaining her Bachelor of Science degree from Towson University.

Emily believes that all clients deserve quality care, therefore, providing personalized care is very important to her. She loves interviewing and learning more about Care Professionals to best match with our clients.

In her free time, she enjoys going to coffee shops, traveling to new destinations, and watching sports (especially hockey).

[email protected]

As our Service Coordinator, Maria is responsible for matching the appropriate Care Professional and Client based on the client’s needs and compatibility. She strives to keep schedules booked ahead of time with continuity. Due to all moving parts and pieces that are required when scheduling, Maria ensures she is continually communicating with our Care Providers, Clients and Families.

Most of her professional background has been managing companies in different areas such as accounting and Human Resources. Maria enjoys cooking, gardening and dancing. She loves to spend time with her family and friends, loves to have long conversations and enjoys reading a great book.

Contact Maria at [email protected]

Lily joined our team in March 2025 as the administrative assistant. She previously worked at Lowell General Hospital for 8 years as a Unit Coordinator where she gained strong interpersonal and communication skills. Her goal is to provide a positive experience for clients, caregivers and office staff. She is organized, eager to learn, and takes pride in her ability to juggle multiple tasks.

Lily graduated from Framingham State University in 2020 earning her Bachelors of Arts degree in Graphic Design and minor in Business Administration.

In her spare time Lily enjoys baking, cooking, and creating a cozy space in her new home. She loves to spend time with her friends and family, especially her fur nephew Mako. You can always catch Lily snapping photos of pretty sunsets, thrift shopping and enjoying a good concert.

Nharen has a Bachelor's degree in Secondary Education, and before joining the team, she worked in both teaching and customer service. Nharen also has experience in healthcare, which has given her valuable insights into the importance of efficient scheduling.

Nharen has always loved teaching, but she also has a strong passion for helping others, especially seniors. Being an only child with senior parents, Nharen really understands how important it is to provide compassionate care, and she tries to bring that mindset to her role.

Outside of work, Nharen enjoys running, editing videos and photos, watching dramas, and creating content on social media.

Home Instead CAREGivers are the foundation of our company. They are the first line of service which is why we pride ourselves on only hiring the most experienced and qualified CAREGivers in the industry. We go above and beyond the hiring requirements mandated by the state when screening our caregivers. CAREGivers are thoroughly screened before hiring through a state wide criminal background check, a national criminal background check, elder abuse check, RMV checks, previous employment and reference verification, and drug tests.

We employ a wide range of caregivers to fit our clients individual needs. These CAREGivers provide caring companionship and quality personal care while encouraging independence. We have CAREGivers who are experienced in handling advanced chronic diseases such as Alzheimer’s & dementia, Parkinson’s, Diabetes and COPD. Our caregivers are experienced in assisting with colostomy, urostomy, and oxygen. They receive support from our office team 24/7.

We provide initial training that offers over 50 hours of unparalleled education as well as monthly continuing education training. Our goal is to keep them informed with the latest care advances. Our Client Journal and subsequent Life Journal is a centerpiece of our training program in an effort to keep our clients independent in their homes for as long as possible.

All of our CAREGivers share a common desire to make a difference in the life of a senior.

As we answer the telephone 24 hours a day to ensure that all Client and CAREGiver needs are met in a timely fashion, our On Call Coordinator may be one of the friendly voices that you hear after regular business hours, on the weekends or during holiday hours when the office is otherwise closed. We're happy to assist any and all Client & CAREGiver needs while on-call.