Meet Our Team

Chuck Hiers, a native of Charleston, SC, started his career in the banking industry. In 2010, his sister passed away, who was the family caregiver to their parents. At that time, Chuck stepped into the primary role of assisting his parents with making sure their daily needs are being met. During this process, he realized he wanted something more professionally and personally rewarding while making a difference in other people's lives. He learned about Home Instead while trying to help his parents. Chuck was so impressed by the company, its core values, and the enrichment it brought to senior's lives that he made the decision to purchase the franchise here in Clinton, MS. He is married to Jill Hiers and they have two beautiful children, Caroline and Garrett.

Tori joined Home Instead in January 2020 as our Recruitment & Retention Specialist. Her responsibilities include recruitment efforts, interviewing perspective new hires, processing background information, and orientation training.  After only being here a little over a year, she was promoted to Client Service Coordinator to oversee scheduling for our clients and CAREGivers.  And most recently promoted to Client Services Manager where she oversees all aspects of our client's care. Tori's Certified Nursing Assistant background and experience ensures our clients needs and expectations are being met.  She lives in Edwards, MS with her husband and two children.

Barbara Pickle has been with Home Instead since February 2010. She started out as the Recruitment Coordinator and was promoted to our Client Care Representative. After having my own business, 'Barbara's Pickles and Tickles; for 24 yrs., I felt I needed a change after the loss of my husband and parents. I wanted my life to have meaning, by coming to Home Instead I feel that I now have a very important purpose in life by going out into the community and educating families about our services that meet the needs of seniors in order for them to maintain as healthy and productive quality of life as possible. Barbara has two sons, James and Joseph, and enjoys spending time with family and friends.

Carol is a dedicated and compassionate Service Coordinator at Home Instead, where she has excelled since joining in September 2024. With a rich background in caregiving, Carol brings four years of hands-on experience providing loving care for a family member. Her profound empathy and adaptable nature have made her a seamless fit in her role at Home Instead.

Residing in Pearl, Mississippi, Carol leads a fulfilling personal life with her fiancé, Tevin, and their delightful daughter, Nova. Balancing her professional and family commitments, Carol continues to prioritize providing exceptional, client-focused caregiving services, embodying Home Instead’s mission to enhance the lives of seniors and their families.

Carol’s journey reflects her deep commitment to caregiving and her unwavering dedication to creating comforting and supportive environments for those she serves.

Myia joined Home Instead in March 2019 as one of our CAREGivers.  Since that time, she has taken care of many clients and has demonstrated what it means to truly care for our seniors. Her exemplary dedication and work experience made her a natural choice for promotion into the Service Coordinator role.  In 2024 she was promoted to the Human Resources Manager role where she oversees the hiring and retention of our CAREGivers. She was a nurse's aide at UMMC for almost 7 years before joining Home Instead, she also was a supervisor at Marriott for 5 years and was a trainer for a local restaurant chain.  Myia is married with three children and originally from New Orleans, but has called Jackson home since 2005.

Kay has been with Home Instead since March 2014 and is our Recruitment & Retention Coordinator where she oversees the retention of our existing CAREGivers where she recognizes their birthdays and work anniversaries along with creating social media content for FaceBook and Instagram.  She first started out as our Staffing Coordinator where her responsibilities included scheduling appointments for our CAREGivers to provide services to our clients. She enjoys interacting not only with the CAREGivers, but also the clients in order to make sure we provide consistent care so our clients are well taken care of to maintain their quality of living. Kay has been married to Felton for over 25 years and they have a beautiful daughter, Leah. She enjoys spending time with family and friends, but especially loves her time shopping with Leah.​