Meet Our Team

Betty was with Case Western Reserve University (CWRU), where she was an integral part of the team that grew their Executive M.B.A. program in the 1980’s. Betty learned about the opportunity at Home Instead in the mid-1990’s. To many people, the concept of non-medical help for seniors in their own home seemed odd. Betty was quick to recognize the need for such services and became one of the first owners of a Home Instead Senior Care franchise in the United States.

Betty’s husband, Dr. David A. Bowers (Dave), was diagnosed with Parkinson’s and her journey with Dave led Betty to decide to sell the successful business she had built from the ground up. Betty chose to transfer leadership of Home Instead to her daughter Jeannie and son-in-law Scott. Scott and Jeannie continued to operate Home Instead Senior Care with Betty’s vision and passion.

Sadly, Dave passed away in 2007. His presence in our lives was a true blessing and he continues to be missed.

Betty feels passionate about our motto, “To Us It’s Personal,” which is why she has continued her involvement with Home Instead. Until 2011, she served on the board of the Home Instead Senior Care Foundation.

Scott completed his undergrad at Ohio University majoring in Accounting and was in the National Honor Society. He then began a career in the insurance industry starting in Columbus and became involved with claims litigation in Cleveland. He completed his M.B.A. at John Carroll University in 1999. Scott began his work with Home Instead as Director of Operations in 2001. He has completed Home Instead's corporate training as well as Home Instead's award-winning Alzheimer’s training program. Scott received Certified Senior Advisor (CSA) distinction in 2005.

Jeannie’s undergraduate and graduate degree (M.B.A.) are both from CWRU. She began her career as an intern with IBM in Cleveland and continued there in marketing after her graduation. In addition to her start with IBM, Jeannie continued in marketing & sales positions with other companies before starting her family. Scott and Jeannie have two daughters and a son.

Both Scott and Jeannie embraced the Home Instead's motto, “To Us It’s Personal” as Jeannie’s mom, the local founder of Home Instead, had Alzheimer’s. Their goal was to provide a family-friendly workplace where everyone works to ensure we do all we can to improve the quality of life for our clients.

Throughout her professional life, Margie Orth has been looking for ways to take care of people and pay her blessings forward. Joining the team at Home Instead in 2018 provided her with the opportunity to truly live her mission of service to others. Now, as President and Co-Owner, Margie leads by example as she nurtures Home Instead’s culture of gratitude among the staff and Caregivers. Before joining the team, she spent 30 years in the home safety industry, where she ran the day-to-day operations of a Cleveland-based security company. In her free time, Margie volunteered with various nonprofit organizations such as Cornerstone of Hope, which further encouraged and fueled her passion for helping others. She grew up in Brecksville-Broadview Heights and still calls the area home to this day. She attended the University of Toledo, and recently graduated from the Goldman Sachs 10K SMB program.

Nothing is more important to Margie than her family and serving the greater Cleveland community. She believes, quite simply, that there is no greater gift you can give or receive than to honor your calling.

Maria graduated from Cleveland City Schools with high honors, thereafter pursuing a career with the Cleveland Clinic Foundation from 1988-2002. Furthering her passion for helping seniors she joined Home Instead in 2002. Maria was very fortunate to be hired by and work closely with Betty Bowers, the founder of our local franchise office, for many years. She has close to 30 years of experience in the healthcare field. She loves the satisfaction in knowing that she is making a positive difference in the lives of seniors and their loved ones.

In her personal life, she enjoys spending time with her husband, daughter and son-in-law. As a family, they often engage in volunteer work helping individuals learn more about their Bibles.

With over 20 years of experience in the long-term care industry, Bob Pontius is passionate about helping seniors and their families navigate aging successfully. He has worked with small companies to amplify their voices and large organizations to improve care for communities, while also fostering senior care coalitions and organizing health drives to raise awareness.

A former Adjunct Professor at the University of Akron and Mount Union University, Bob is a highly regarded speaker known for his engaging and novel presentations. He holds a BA in Organizational Communication from Cedarville University and an MA in Interpersonal Communication from the University of Akron.

Bob also serves his community as a member of the Stow Planning Commission and on the boards of The Grief Care Place and Stow Parks & Recreation. His dedication to senior care and community service makes him a trusted advocate and leader in the field.

Rachael started with Home Instead in 2013 and is the current Director of Human Resources and Administration.  Being with Home Instead for 10+ years in a variety of roles has allowed her to grow both professionally and personally. She has a degree in business management and most of her professional background is in office administration.  Rachael is proud to work for Home Instead because of the difference we make in the lives of the aging community and their families. 

In her free time she enjoys volunteering at her children’s school and being with family and friends.   

April has been in the senior healthcare field helping, counseling and educating caregivers and their loved ones for close to fifteen years and in the marketing and sales field since graduating from college.  As a Certified Dementia Practitioner, she utilized her education of dementia to also help professionals understand the disease through multiple educations. April is a volunteer speaker for the Alzheimer’s Association, a trained volunteer for the Lewy Body Association, the Association for Frontotemporal Degeneration and the Tourette’s Association.  She is a Certified Trainer of the Virtual Dementia Tour and currently serves on the board of the Westside Healthcare Organization. 

Her greatest joy comes from the family she built with her husband Richard of six children, two daughters-in-law, one son-in-law and three granddaughters that call her Kuku.  She is an artist, a flyer fisher woman, a golfer and an avid reader. 

Lisa has a business degree from California Polytechnic State University and has been in the healthcare industry for over 20 years. Her fundraising efforts for her Alzheimer's Walk team, in honor of her mother, led to her first healthcare position at the Alzheimer's Association. Lisa then moved into multiple sales and marketing roles in memory care and assisted living communities, eventually moving into a regional role. She is a Certified Dementia Practitioner and enjoys training and education. 

Lisa grew up living around the world and still loves to travel. In her free time, Lisa spends time with her husband, Rick, five children, 3 sons-in-law and five grandchildren. You can often see her walking the streets of Avon Lake with her labrador Gunner listening to the latest novel. 

Valerie's career involved years of customer care and client services in the hospitality and financial services industries around the country before returning to her hometown of Cleveland, OH. Valerie holds degrees in Hospitality Management from The Ohio State University and Gerontology from California State University - Sacramento.   

With experience supporting Alzheimer’s patients, families, and caregivers, she understands the challenges of finding trusted care. As a primary caregiver for her parents, she knows firsthand the struggles loved ones face and is dedicated to helping others navigate their caregiving journey.

An avid Ohio State football fan, golf enthusiast and volunteer fundraiser for the Akron Canton Food Bank.  She loves to travel and has a rescue cat.  

Mahina Beates brings a wealth of experience and a diverse background to Home Instead. With a foundation in child care, pediatric development, and operational management, she began her career as an Operational Assistant at an Applied Behavioral Analysis clinic, where she demonstrated strong communication skills and a proactive approach to any challenge. Her passion for helping others and ability to build meaningful connections make her a natural fit for her role in marketing.

Outside of work, Mahina enjoys hiking with her two beautiful daughters and their two pups. She also loves cooking,especially with fresh fruits and vegetables from her home garden. Her warmth, dedication, and creativity make her a valued part of our team.

John has been working to enhance the lives of seniors in our community since graduating with a B.A. in Biology and a Master of Public Health degree from Bowling Green State University and University of Toledo College of Medicine respectively. John began his career assisting the aging population in the long-term care arena, serving in various capacities, ultimately finding his passion in memory care. John helped develop and managed an in-home, community-based memory care program, then expanded his role to memory care manager overseeing the operations of an assisted living memory care residence. In 2021 John returned to community-based care and oversaw the operations of meals-on-wheels, transportation and Lifeline emergency response for a local social service agency.

 In his free time, John enjoys spending time with his extensive family, young son and wife. John’s hobbies include working on cars, watching sports, watersports in the summer and skiing in the winter.

Becky has been with our Home Instead family since early 2019. She has been in direct patient care for 15 years which brings great insight into how our company can grow. She knew from a young age that the medical industry was the right fit. As her career grew she knew that top-quality care was vital to the health and safety of patients. As a Client Care Manager, she is a key part of ensuring we provide the best care for our clients.

In her spare time, Becky enjoys photography, making people laugh, and being with her family and friends.

Mike Orth brings a unique blend of professional experience and personal passion to his role as Inquiry Specialist at Home Instead. His background includes years in sales, technology, and project management—roles that sharpened his skills in problem-solving, building trust, and guiding people through important decisions. Those values now carry into his work with seniors and their families, where Mike is committed to listening, educating, and serving as a trusted advocate. He has also spent time supporting individuals in hospitals and helping families navigate complex care decisions, an experience that deepened his compassion and strengthened his belief in the importance of reliable, person-centered care.

At Home Instead, Mike’s goal is to make every conversation with families a little easier, offering guidance, reassurance, and practical solutions during what can often be a stressful time. Outside of work, he enjoys fishing, boating, and spending time on the water—pastimes that reflect his steady, grounded nature and love of the outdoors.

Maya joined Home Instead in 2022. After being in the Hospitality business for 16 years, she is embarking on a new journey! Maya is looking forward to opportunities where she can utilize her skills to contribute to Home Instead as an Inquiry Specialist.  She is really enjoying this adventure in being part of the process in helping make senior living easier.

In Maya’s spare time, she enjoys partaking in various cuisine (including her favorite food, chocolate), traveling with her husband Donavon and teaching others about the Bible.

Ken brings a strong foundation in customer service, compliance, and compassionate leadership to his role as Inquiry Specialist. While new to the field of home care, Ken previously managed field operations for a fire and safety installation company, helping businesses stay compliant with critical safety standards. In that position, he was known for his ability to lead with care, solve problems with empathy, and create meaningful connections with clients and teams alike.

These skills make Ken a natural fit for supporting families at the very beginning of their home care journey. He believes that starting care should never feel overwhelming and he’s here to guide each family step by step with compassion and professionalism.

Outside of work, Ken enjoys spending time with his family, biking, and soaking in the outdoors whenever possible.

Since joining the Home Instead family in 2014, Marsha has been an invaluable member of our Scheduling team, ensuring that our clients receive the best possible Care Professional matches and that all their care needs are met. With a background in ER/hospital admissions, medical billing and coding, and administrative duties, Marsha brings a wealth of knowledge and experience to her role.

In addition to her professional accomplishments, Marsha also keeps busy with her five children.

Jennifer has worked in the Healthcare industry for over 27 years and has been a nurse for 21 of those years. Her background is in skilled care, Long Term Care Facilities, and Assisted Living Communities. Jennifer had the privilege of being the Director of Nursing for an Assisted Living Community for 10 years. She is excited to use her skills and experience in the new direction of home health care. 

In her spare time, she enjoys spending time with her husband, 3 boys other family members, and friends. 

Paola worked the past 13 years in an assisted living community.  She worked as a medical assistant in a pediatric practice for 25 years and returned as an adult learner to get her nursing license before changing to geriatrics.  

Paola is an avid quilter and enjoys spending time with her family and her sewing machine!  

Henrietta has been in the healthcare field since 2010. With an STNA license, she has gained extensive experience across various roles, including nutrition, health aid, dispatch, and scheduling. Her diverse skill set and commitment to excellence make her an integral part of our team.

Outside of work, Henrietta enjoys spending time with her sweet Yorkie, as well as indulging in shopping and traveling. Her enthusiasm and varied interests bring a vibrant energy to our workplace.

Tanisha Williams brings a wealth of expertise and compassion to her role as Community Engagement Coordinator at Home Instead. A graduate of the University of Akron with a degree in Child and Family Development, Tanisha has devoted 14 years to the childcare field, including six years as a director. During that time, she served as the first point of contact for families and children, ensuring that each received individualized care and support. At Home Instead, Tanisha focuses on building meaningful connections with the community, coordinating events, supporting inquiries, and enhancing engagement efforts to reflect the company’s mission of compassionate care.

In her free time, Tanisha enjoys hiking and exploring nature. At home, she unwinds with her beloved cat, Wednesday.

Caitlin has a Bachelor’s degree in Exercise Science and an Associate’s degree in Occupational Therapy Assistance bringing extensive experience to her role as Client Care Manager at Home Instead CLE.

Originally from Erie, Pennsylvania, Caitlin has lived in Ohio for 12 years, focusing on home care for the past nine. Most recently, she served as Intake Specialist for JFSA, coordinating skilled and private duty referrals while continuing to provide occupational therapy services.

Outside of work, Caitlin enjoys spending time with her husband, Rob, and their four dogs: Rowdie, Babs, Walter, and Gracie. She loves concerts, Cleveland sports, and relaxing in her backyard.

Nicole graduated from Keiser University in 2019 with a bachelor's degree focusing on health care administration and psychology. She has 20 plus years of experience in health care, pharmacy, and caregiving.

Nicole's passion has always been to help those in need and help to enrich their life. She is married and has four children. She loves spending time with family and helping those who are dealing with addiction and loss.

Devenda has been with Home Instead since 2014. With over 12 years of experience in customer service across various industries, Devenda's expertise has been invaluable to us. Over the years, she has held several roles within the company, including HR and admin, before transitioning to her current role as Support Coordinator. Her friendly and outgoing personality has made her a favorite among our clients and Care Pros.

When Devenda is not hard at work, she enjoys spending quality time with her four beautiful children. 

Jacqueline brings a wealth of experience in customer service and call center management, backed by her education in business administration. With a strong foundation in delivering exceptional service, she excels at ensuring customer satisfaction. Jacqueline also holds a realtor license, demonstrating her versatile skill set and dedication to professional growth.

Outside of work, she enjoys binge watching old crime shows on TV and cherishing quality time with her daughter. 

Debbi started working after graduating high school and worked for the same company for over 30 years. Working in many different departments, building on her professional knowledge ranging from executive Assistant, Accounts payable, customer service and EEO Officer License coordinator.

A couple of years ago Debbi’s parents needed care and they decided on Home Instead. She took notice of our great staff and caregivers, and she wanted to be a part of that team! Debbi cared for family and friends in the past and is glad she can be here as support for our caregivers. She finds it very rewarding working with seniors and contributing to their quality of care.

Outside of work Debbi enjoys spending quality time with her son and catching up with the rest of her family and friends. She also enjoys cooking, baking and travelling.

Chloe graduated from Kent State University with a Bachelor of Arts in Sociology and Psychology, and specializing in Social Inequality.

With a passion for learning about social issues, pop culture, and even astrology, Chloe brings a unique perspective to HR. Her background in public engagement and customer interactions has shaped her ability to connect with people and support a thriving workplace culture.

Outside of work, Chloe enjoys spending time with family and friends, exploring new museums and restaurants, and watching movies—all with her fur baby, Orion, a black cat who keeps life extra magical!

Mike studied Psychology and Human Services at Tiffin University and holds an Associate of Arts degree from Cuyahoga Community College. A proud graduate of Cleveland City Schools, he brings over a decade of experience as a Lead Dispatcher, where he also served as a Certified Training Officer and Terminal Agency Coordinator. His passion for helping others continues to drive his work, giving him a strong sense of purpose and fulfillment.

Outside of work, Mike enjoys staying active by going to the gym and taking brisk walks. He also loves to unwind with a good karaoke session, where his love of music shines through.

Michael graduated with a double major in History and Business Administration through Liberty online courses. He got into Caregiving after taking care of his grandmother who battled cancer. He currently works full time as a Care Professional with Home Instead clients while also working with the Learning and Development team helping to train new Care Pros and make educational videos.

Outside of work, Michael’s hobbies include reading, videography, and enjoying the outdoors. 

Alyssa is a proud graduate of Berea-Midpark High School and a licensed STNA. For the past four years, she has worked in senior care facilities, where she developed strong clinical skills and a deep understanding of the unique needs of older adults. Her dedication to providing compassionate, respectful care has made her a trusted presence among clients and coworkers alike. Alyssa brings both heart and experience to her role, and she’s excited to continue making a difference in the lives of seniors and their families.

Alyssa is the oldest of four sisters and loves spending time with her family. She also enjoys coaching youth softball.

JoAnne joined Home Instead in July 2019. She received her BSN from the University of Maryland School of Nursing and has over 40 years of experience in the health care field. She has practiced general medical surgical nursing, renal procurement, transplant coordination, and most recently hospice nursing. Additionally, JoAnne has a 500 level Yoga Alliance Teacher Certification and has been a Reiki Master, since 2004, having studied with Sister Ann Winters at the Ursuline Sophia Center.

JoAnne believes strongly that a wide range of therapeutic modalities, when utilized simultaneously, provides the support we need to confront life's challenges with grace and dignity. She is passionate about supporting clients and their caregivers through the physically and emotionally taxing moments in their lives.

Sharon brings over 20 years of experience in the health insurance industry, where she held key roles from Payroll and Staff Accountant to Director of Accounting. She also spent four years in the aerospace industry as an Accounting Manager and Controller, offering a broad perspective and strong leadership in finance operations.

She holds a BBA in Accounting from Cleveland State University and is a licensed CPA.

Outside the office, Sharon enjoys classic muscle cars, stargazing, and life’s greatest adventure raising triplet daughters!

Rosey joined Home Instead in 2020, bringing with her a wealth of experience from senior living communities. With over 30 years of dedication to serving seniors, she has held various roles that have deepened her passion for enhancing the lives of older adults.

Caring for seniors isn’t just a career for Rosey, it’s her calling. She takes pride in building meaningful relationships and ensuring seniors receive the respect and support they deserve.

Outside of work, Rosey enjoys spending quality time with her family and friends, cherishing the moments that bring joy and connection.

Lina is the Digital Brand Marketing Manager at Home Instead, bringing a wealth of experience from her diverse professional background. She holds a BA in Child and Family Development with a minor in Art from the University of Akron. Lina spent the first decade of her career as a preschool teacher. She later expanded her impact by working for a non-profit, where they introduced children to creative outlets she became an expert in brand awareness, securing sponsorships, and organizing major events, like banquets, which has made her a valuable asset. At Home Instead, Lina combines her creative skills with her passion for building relationships to elevate the company’s digital presence.

Outside of work, Lina and her husband enjoy traveling with their three daughters and their puppy, often taking family trips on their bus. In her free time, Lina loves to paint, bake, and relax with a good scary movie.

Morgan is a dedicated Care Coordinator at Home Instead, bringing hands-on experience from her time working in a caregiving facility. A graduate of Valley Forge High School, she wanted to bring her talents in-house to continue growing her skills while learning new ones. Passionate about providing quality care, Morgan is committed to making a meaningful impact on both clients and caregivers.

Outside of work, she enjoys watching movies, spending time with friends and family, and baking delicious treats. Her warm and approachable personality makes her a great addition to the Home Instead team!

With over 20 years of experience in the service industry, Lisa is excited to bring her passion for helping people and building relationships to Home Instead's, Admin team. Her skills and expertise will be invaluable in building strong connections with our Care Pros and Clients. Lisa's positive attitude and dedication to her work make her a perfect fit for our team, and we are excited to see the contributions she will make to our organization.

When she's not working, Lisa enjoys pursuing her passion in hairdressing and spending quality time with her family.

Gina brings over 25 years of experience in the security industry and a lifelong passion for helping others. Inspired by her mother, a dedicated STNA, and parents who always supported those in need, Gina sought a career where she could make a meaningful impact. She found that purpose at Home Instead, where she’s proud to help provide the kind of care she wishes her own mother had access to.

Outside of work, Gina enjoys art, crafting, reading, music, and relaxing with her three cats. A lover of nature and rainy days, she finds joy in life’s quiet moments.

Capriss, Cleveland born and raised, she graduated from Health Careers and has over 17 years of experience in Home Health Care. She has a true passion for working with seniors, building relationships, and providing meaningful care. She's also supported clients as a personal assistant and house manager. While she loved being hands-on, she's excited to now contribute from an administrative role with the Home Instead team.

Outside of work, she enjoys spending time with family and friends, vacationing, reading, visiting museums, volunteering, and helping others learn about the Bible.