Meet Our Team

Pam started Senior Care Solutions of Ohio, LLC (dba Home Instead #181) in 1997, with her mother-in-law, Doris Zappone. Pam's husband, Ed, joined the company, when his mother retired.

Pam directs and oversees the activities of the office staff, as well as interacting with our clients, their family members and our Care Professionals.

To Us, It's Personal.

Pam has a special empathy for family Caregivers. Having provided care for her own mother along with her other siblings, Pam clearly understood the demands, stresses and joys of family caregiving before opening the local Home Instead office.

However, she was reminded of the necessity and importance of these services, when her husband, Ed, suffered a massive stroke in 2007. Experiencing the frustrations, inadequacies and complications of the medical system firsthand, Pam understands how helpless and lost family caregivers can sometimes feel. The journey through Intensive care, "step-down" units, rehab facilities, nursing home, dialysis and especially maneuvering the insurance complications, is a walk that Pam herself has taken. She understands first-hand how crucial Home Instead services are to provide the care necessary for Ed to remain safely in the comfort of their own home where he passed in 2012.

Helping other families cope with their caregiving challenges is not just business goal, it is a personal mission! To Pam and her staff, it truly is personal.

Originally from Sutton, Massachusetts, Pam relocated to Ohio in 1968. She graduated from the College of Wooster, with the B.A. in Sociology, in 1972. Soon after graduating, Pam and Ed married, settling in Wadsworth. In 1980, they moved to a 100+ year-old home in Seville, where they raised their family and still reside.

Continuing education is one of Pam's top priorities. In addition obtaining her Masters in Business Administration and completing various other executive management programs at Case Western Reserve, Ashland University and the University of Akron, Pam is a Certified Dementia Practitioner and regularly attends area presentations on eldercare topics.

Prior to starting the local Home Instead Senior Care office, Pam worked for 15 years in various management positions for Bell & Howell's Micro Photo Division in Wooster; as Marketing Director for William Dorsky Associates, in Beachwood, an architectural firm specializing in continuing care retirement communities, assisted living and nursing homes; and as Director of Marketing & Customer Service for Harris InfoSource in Twinsburg.

How long with Home Instead - 28 years

Professional & Personal Organizations - Medina County Senior Service Network, Medina Office for Older Adults Planning Committee, Safety Council, Elder Abuse Prevention Coalition, Tuff Stuff, Wadsworth Older Adults Foundation, Seville/Guilford Fire & EMS Advisory Board, Kidney Foundation of Medina County and Home Care Association of America - Ohio Chapter Founding Member.

Family Members - Daughter, Meredith; four grandchildren; and four cats and four dogs.

Hobbies & Interests - Reading, writing, home improvement projects

Favorite Quote - "In the end only kindness matters."

Person You Admire Most - Rose Kennedy

What you enjoy most about working with seniors - Being able to make a positive difference in the lives of older adults, by helping them maintain their independence.

Her primary responsibility is to ensure that our Office Staff exceeds the expectations of every client and family member with whom we work. Meredith is a Certified Dementia Practitioner.

How long with Home Instead - 25 years

Family Members - Sons, Douglas, Kenneth, Phillip and Joseph.

Professional & Community Organizations - Alzheimer's Association Memory Walk volunteer, Santa for a Senior, Holiday Meals Organizer/Volunteer

Hobbies & Interests - Walking, softball, soccer, volleyball, playing with my children

Favorite Quote - "Smile. It confuses people."

Person You Admire Most - My mother - She is dedicated, passionate and caring. And, ALWAYS there when you need her.

What you enjoy most about working with seniors - Their great stories and knowing that we' re helping them remain in their homes as long as possible.​

As a Certified Dementia Practitioner, Roberta loves to help seniors age-in-place safely and independently. She particularly enjoys working with other senior care and healthcare professionals to problem solve solutions allowing seniors to stay home. You'll often find her working within the communities we serve helping families, friends and civic organizations become educated advocates for the seniors in their lives!

How long with Home Instead - 19 years

Professional/Personal Organizations - Alzheimer's Association Support Group Facilitator, Faith in Action, Medina County Alzheimer's Walk Committee, SHRM, Summit County Safety Committee, KNOW, Ohio Ladies Golf Association, Wadsworth United Methodist Church

Family Members - Husband, 2 children, 1 son-in-law, 2 grandchildren, and a fur baby!

Hobbies & Interests - Cooking, reading, photography, gardening, and golf

Favorite Vacation Spot - A sunny, sandy beach or a hike into the mountains with family and friends. Nature is good for the soul!

Favorite Quote - "Only a life lived for others is a life worthwhile." - Albert Einstein

Favorite Book - "Pride & Prejudice" - Jane Austen

Person You Admire Most - My father - for his generosity, sense of humor and wisdom! He was the wisest person I've ever known and always ready to give you sage advice yet never criticized if you chose a different plan of action. He was kind and always had the time and a smile whether a you were a friend or a soon-to-be friend.

Why you are working for Home Instead - I honestly believe, "there's no place like home." We offer a vital service to our community that helps families achieve that goal for their senior loved ones!

What you enjoy most about working with seniors - Helping people. It's something that's been ingrained into my DNA from my parents. It's a privilege to do my little part.

Hillary's primary duties that relate to client care including Client/Care Pro introductions and quality assurance visits with existing clients. This role she determines each individual client’s needs to provide solutions and create a tailored care plan. Hillary continuously evaluates the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention.

Training Related to Caring for Seniors - Eldercare Consultant, End of Life Doula

Hobbies - Reading, Yoga, Cooking, Baking, Hiking, Photography and Beekeeping

Professional Organizations - National End of Life Doula Alliance

Favorite Vacation Spot - National Parks

Why Home Instead- They have a deep commitment to providing excellent care. I am able to assess and create solutions knowing our team will provide dignified and compassionate care.

What do you enjoy most about working with Home Instead - I like working with a great team dedicated to providing the best care and support for our clients.

Abi's primary responsibility as Human Resource Coordinator is to recruit new Care Professionals and ensure they receive the necessary training and resources to succeed in their roles. 

Maintaining the highest quality of service to our clients with an emphasis on creating extraordinary relationships.

How long with Home Instead - 1 year

Why Home Instead - I've always had a passion for older adults and am so grateful to help make a difference. 

Favorite Sport - OSU Football

Favorite Vacation Spot -Beach

Favorite Quote - Come to me, all who are weary, and I will give you rest Matt 11:28-30

Favorite Part of working with Seniors - Their stories, wisdom and ability to live in the moment. 

Person You Most Admire - My Grandmas - They are the strongest women I know. They've navigated countless changes in their lifetime and maintain a positive attitudes! 

Doug's primary duties as the Service Coordinator include scheduling clients and CAREPros in order to provide the highest quality service to clients with an emphasis on creating extraordinary relationships. 

Family Members - mother, father, 3 younger brothers, grandma, 4 dogs, and 4 cats

How Long with Home Instead - 4 years

Hobbies & Interests - playing video games, watching movies and TV shows

Favorite Sport - boxing

Favorite Quote - "Be loyal to what matters." - Arthur Morgen

What do you like most about Home Instead? I most enjoy the people I get the chance to meet and daily meeting and solving challenges.

As the Office Coordinator, Ann-Marie's primary goal is to make sure that the office is welcoming and functions properly. Ann-Marie performs a variety of clerical and administrative duties including answering the phone, welcoming visitors to the office, sending mail, and preparing forms and other communication for all of the team members in the office.

Prior Work Experience - Ann-Marie was an HR assistant and also a Client Services Investment Coordinator.

Family Members - Mom and Dad, who live local. Older brother lives in Singapore. Younger sister lives in South Carolina.

Hobbies & Interests - cooking, watching cooking shows, enjoying new recipes, hanging out with friends and family; loves sports and The Blue Angels

Favorite Quote - "It's like déjà vu all over again." - Yogi Berra

What do you like most about working at Home Instead? Talking with and meeting new people everyday!

​Bill works closely with our Client Care Coordinator in our Quality Assurance program and assists with on-going educational programs for our CAREGivers.

​How long with Home Instead - 20​ years

​How long in senior care - 25 years

​Work Experience - Currently, Director of Nursing, The Avenue of Medina​​

​Professional & Personal Organizations - National Directors of Nursing Association, Medina Senior Services Network, Wadsworth Moose, Eagles

​Family Members - Wife, Katie; son, Nate; Stepchildren, Danny & Kathleen; grandchildren, Zander Marie and Danny.

​Hobbies & Interests - Bowling, golf, all sports

​Favorite Quote - "Honesty is the best policy"

​Favorite Book - "A Tale of Two Cities"

​Person You Admire Most - My father who has passed away - for his honesty and integrity.

​Why you are working for Home Instead Senior Care - To broaden my horizons.

​What you enjoy most about working with seniors - Being able to see seniors in an environment outside the nursing home, and to get to know and reminisce with them.

Our Care Pros are residents of Medina and Summit​ County are who are carefully screened, fully bonded, and insured. Each takes part in our exclusive multi-phase training program. We place a high priority on individually matching our Care Pros with our clients to help develop a bond that will foster independence, promote well being, and support the senior's needs with respect and dignity.​