
Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of North Richland Hills, TX.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community

Tiffany P. - Owner & Administrator
Tiffany joined the Home Instead family in August of 2008 as an Intake Coordinator, working directly with clients and their families. She quickly fell in love with the comfort she provided to families in assuring them that they are not alone, and that help is readily available for them. She then moved into marketing to build relationships and educate the community on the services that the agency offers. Once she was promoted to General Manager, her primary responsibilities were providing leadership for her team and ensuring that Home Instead is providing the highest level of in-home quality care. After seven years, Tiffany was blessed with the opportunity to own her own franchise. Now as Owner, she continues to live out her passion for serving others and assisting them in remaining as independent as possible in the comfort of their own home. She truly considers her work as a mission and a ministry. She finds it very rewarding that she can assist in enriching the lives of her clients and caregivers on a daily basis.
Tiffany is happily married with two beautiful girls and loves spending quality time with family and friends. She is also very involved with her church as a praise and worship leader.

Luke B. - Operations Manager

Ron H. - Quality Assurance Supervisor & Home Care Consultant
Ron takes pride in marrying his best friend and high school sweetheart. They have been happily married for over 40 years. They have two amazing daughters, Rachel & Tiffany, and five grandchildren. He is a co-pastor at his church and enjoys music, spending quality time with his family and friends, and going on vacations (especially trips to the ocean).

Tiffany O. - Home Care Consultant
Tiffany’s journey with Home Instead began in 2010, when she joined as a Home Care Consultant, driven by a passion for making a meaningful difference in the lives of families. In 2013, she took a bold step and purchased her own Home Instead franchise, solidifying her commitment to providing exceptional care. After years of building her franchise, Tiffany took a brief hiatus from the industry in 2018 to focus on raising her children. Throughout this time, however, she remained a steadfast support to Home Instead owners in various roles, further demonstrating her dedication to the company’s mission. What has always inspired Tiffany about Home Instead are two key values: the opportunity to love and support families during their most challenging times, and the ability to honor her faith in all she does. With over a decade of experience, Tiffany has become an expert in helping families navigate the delicate balance between maintaining independence and safety, while preserving dignity and respect. We are incredibly proud to welcome Tiffany back to Home Instead as our Home Care Consultant. Her wealth of experience, coupled with her unwavering passion, makes her the perfect fit to serve families and professionals in the area, offering compassionate care and much-needed relief for those they cherish most.
Tiffany and her husband, JD, share a beautiful, blended family that includes four grown daughters, two grown sons, one forever 11-year-old son, and three beloved grandchildren. Together, they love the outdoors and are a testament to the power of love, faith, and family.

Devin S. - Client Care Coordinator

Emily M. - Scheduling Supervisor
Emily joined the Home Instead family in January 2022 as a Caregiver. She has always had a passion for seniors. She started out caring for her grandparents in 2014 and cared for them for a total of 6 years. Shortly after joining the Home Instead team, Emily was promoted to Scheduling Coordinator in June of 2022. Emily finds great satisfaction in matching the appropriate caregivers and clients based on their individual needs, personalities, and the skill sets needed to fulfill the client’s needs. She thoroughly enjoys the interaction with the caregivers and clients. As she gets to know them personally, her connections help her to make great matches and ensure overall satisfaction of our valued caregivers and clients.
Emily is happily married with four amazing children. She loves spending quality time with her family and being in the outdoors.

Amanda M. - Bookkeeper
Amanda joined the Home Instead family October of 2023 and handles the Client billing and Care Professionals payroll. She brings 20 years of experience in medical billing and coding to the team and has expertise in assisting our valued clients with Long Term Care Insurance filing and inquiries. Mandy enjoys interacting with our Care Professionals and clients and is readily available to assist and address their needs and concerns.
Amanda is happily married, with two children and stays involved with their school functions and sports. She enjoys bowling, fishing, and taking her dogs for a walk. Her favorite time of year is football season as she is a huge Dallas Cowboy fan!

Nanette F. - On-Call Supervisor
Nanette joined the Home Instead family in March of 2003 as a Caregiver. Nanette has always had a calling to work with seniors. She started as a Certified Nurse Assistant at the age of 18. She has been in a variety of different roles throughout her career at Home Instead. She has been a client and caregiver schedular, receptionist, and has assisted in the recruitment and training of caregivers for the agency. Nanette is currently serving as the On-Call Supervisor to ensure our valued employees and clients always have a live Supervisor supporting them after normal business hours.
Nanette loves spending time watching old movies and listening to audiobooks.

Trena H. - Administrative Assistant
Trena joined the Home Instead family in June of 2021 as an Administrative Assistant. One of her main roles is quality assurance. She enjoys getting to know clients, their families, and our care professionals. She loves being able to interact with them and helps ensure that Home Instead meets the needs of each individual. Trena has many years of personal caregiving experience, which includes, taking care of family members and a dear friend for over 22 years. She has a true servants heart. She finds great satisfaction and fulfillment in helping others.
Trena has been happily married for over 45 years. She has two daughters, five grandchildren and one great grandchild. She is also very involved with her church as a praise and worship leader. She enjoys spending quality time with her family and loves going on vacations/adventures with them.
Our Team
Your Home Instead team in North Richland Hills, TX possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
