Home Instead® Care Professional of the Month Amy Scott’s ears perk up when she hears her clients’ intriguing stories. Amy feels fortunate to tune into talking “history books,” especially when ex-military clients dust off their memorable moments. “I particularly like to listen to the stories when my veterans talk about their careers. My dad was in the Air Force for more than 20 years. Yes, I was a military brat,” Amy said with a smile. “In general, it is difficult to choose a favorite client story. They all have different needs and interesting life stories to share.”
To experience those warm, rewarding days with her Home Instead clients, it took a monumental shift in Amy’s work career. She entered professional senior care for the first time just over a year ago with the award-winning Home Instead franchise owned by Chase and Taylor Crenwelge, an office that serves Collin County, Texas, and is based in Plano.
“I spent 30 years in the transportation industry and was looking for something meaningful and more fulfilling while still working with people,” said Amy, who found Home Instead through her LinkedIn account and interviewed with several other companies before selecting Home Instead.
Amy savors her Care Pro role, in which she lives Home Instead’s guiding principles by “Building Trust, Taking the Lead and Sharing Her Heart.” For Amy, touching lives impacts her soul, whether she is offering physical help such as light housekeeping, meal preparation, medication reminders or personal care, or if she is extending emotional support in the form of companionship and empathy.
“I also enjoy providing an opportunity for a client’s spouse to participate in activities outside of their home, knowing his or her loved one is being taken care of,” Amy said. “I receive great satisfaction by helping families maintain a normal life, in spite of any challenges they may face. I also coach them on practices they can use with their senior loved ones when I am not there.”
Amy added: “I have learned a great deal from the Home Instead training and coaching. Home Instead provides excellent support for its Care Professionals and has been extremely helpful when I have reached out for assistance.”
To build on their knowledge and experience, Amy and other Collin County Care Pros are offered the opportunity to increase their dementia-care skills by taking part in the Home Instead network’s one-of-a-kind training protocol. Home Instead’s Person-Centered Care Training for Alzheimer’s Disease and Other Dementias is recognized by the Alzheimer’s Association® for incorporating the recommendations in these areas: Alzheimer’s and dementia behaviors, person-centered care, assessment and care planning, activities of daily living, and communication.
Training is important, but Amy entered her Home Instead position with plenty of family caregiving experience. “I cared for my maternal grandmother until her passing. I’m pleased to say both of my parents are healthy enough to maintain their independence,” she said. Of course, parenting is perhaps the ultimate family caregiving experience, and Amy takes pride in each of her three children.
“My oldest son is a master plumber, married with two daughters. My middle child, a daughter, is raising three boys with her husband. My youngest, a son, is a Texas Department of Public Safety rescue swimmer, and he was just promoted to lieutenant in the National Guard and will be leaving for Qatar for nine months. He is raising two boys with his wife,” Amy said.
When Amy looks at her Home Instead staff and Care Pros, she also sees a family. Amy loves being a part of the team for one of Texas’ outstanding Home Instead franchises, members of the world’s largest home-care network and the most advanced care platform. Overall, there are more than 100,000 Care Pros across 13 countries, meeting the growing needs of millions of older adults and their families worldwide.
All Home Instead Care Professionals are screened, trained and insured. For inquiries about employment, please call (972) 744-9898 or apply online. For further information about Home Instead, visit our website at homeinstead.com/home-care/usa/tx/plano/413
